Frequently Asked Questions

Are books and unused copies returnable?

Due to the high cost of importing from Germany, once you’ve requested a product, unfortunately, we are unable to cancel the order. For more information, please see our return policy.

Do you provide desk copies for teachers?

Exam copies and desk copies of products are exclusively available for order by or on behalf of faculty members from recognized educational institutions. For more information, please contact us or see our Terms and Conditions.

How are shipping and handling fees calculated?

Shipping and handling fees are charged at a standard rate, but we reserve the right to calculate and, if necessary, adjust your shipping costs individually after receipt of the order.
If the shipping costs for your region exceed our standard rate, we will contact you to inform you of the final costs.
For more information please see our ordering & shipping policy

How can I order?

All our products can be ordered through our online catalogue. Please note that you will be redirected to the external page of our German distributor if you choose that approach. Additionally, we are happy to accept your order via email at

What Payment Methods do you accept?

Payment can be made via PayPal, e-rransfer, cheque, and money order.
Additionally, we accept all major credit cards.

More Questions? Contact us at